Eastern v Delta – the battle of the 1980’s Florida

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Florida had two airlines that competed hard and dominated the aviation landscape of the state from the 1950s until the late 1980s. Those two airlines were Delta, based in Atlanta and Eastern which moved its headquarters from New York to Miami in 1975.

Both airlines competed vigorously on routes to/from the Sunshine State and both competed in Atlanta, the largest hub for both airlines, and up the Eastern seaboard. In 1980 Eastern was the largest airline in the western world, eclipsed worldwide only by Soviet state owned carrier Aeroflot.

But by 1985, Eastern was only slightly bigger than Delta, a traditional cautious and conservative southern airline that had focused on customer service. Eastern’s reputation for poor customer service and constant labor strife led the airline into decline. By 1989, Eastern had slipped to the seventh largest US Airline (Delta was 3rd by this time) and after a debilitating strike began in March 1989, Eastern sunk into bankruptcy and collapsed in January 1991. Delta on the other hand became the world’s biggest airline after buying Northwest in 2008, jumping over American, Lufthansa, United, Southwest and Air France-KLM into first place. but was passed by United in 2011, and subsequently passed by American and Southwest based on whatever metric you prefer (I like to view the current “Big Four” US Airlines as roughly all the same size).

Delta has since 2007 scaled back its Florida operation dramatically thanks to intense low-far competition on it’s bread and butter Florida routes with JetBlue, Spirit and Southwest. Delta even tried an “Airline within an Airline” concept twice- first in the mid 1990s after Southwest invaded the state with Delta Express an Orlando based leisure carrier that offered one class of service and also had large operations in Fort Lauderdale and Tampa/St Pete.

Delta Express copied Southwest service and crew behavior but ultimately flopped.  Then Delta tried an outfit called “Song” which mimicked JetBlue and flew the same exact routes JetBlue did from Florida cities. The result was Delta being chased off all routings from Boston to Florida (where the carrier had dominated since the early 1970s), as well as discontinuing most service from first-tier Midwestern cities, Newark, Philadelphia and Washington to Florida. Delta which was the largest airline in Orlando from 1987 until 2007, is now number five at that airport. In Fort Lauderdale Delta was number one from 1982 until 2007 but is now number four and in Tampa from 1985 until 2004 where they are now fourth.

In December 1985 Delta and Eastern were at virtual parity in Florida. Eastern had in 1970 carried more passengers to and from Florida than all other airlines combined. But by 1975 National Airlines and Delta had cut significantly into this and after airline deregulation in 1978, Eastern more than any other large carrier began to face all sorts of low-fare competition in its key markets of Florida and the Northeast.

1985 is also key, because it is the year Delta, Atlanta’s hometown airline finally overtook then Miami-based Eastern for number one at Atlanta. In 1980, Eastern had offered more flights to more destinations from Atlanta than any single airline offered from any city in the world. Deregulation changed this.

Both airline timetables featured Florida on the front cover. Below is a snapshot of nonstop destinations served by each from its Florida cities.

Daytona Beach

Delta

Atlanta

Eastern

Atlanta

Jacksonville

Fort Lauderdale

Delta

Atlanta

Baltimore

Boston

Chicago – O’Hare

Cincinnati

Dallas/Fort Worth

Detroit

Hartford/Springfield

Memphis

Miami

Nassau

Newark

New York – LaGuardia

New York – Kennedy

Philadelphia

Tampa/St Pete

Eastern

Atlanta

Baltimore

Boston

Cleveland

Hartford/Springfield

Houston-Intercontinental

Islip

Miami

Nassau

Newark

New York – LaGuardia

New York – Kennedy

Philadephia

Pittsburgh

Tampa/St Pete

Washington-National

West Palm Beach

Fort Myers

Delta

Atlanta

Eastern

Atlanta

Chicago-O’Hare

New York- Kennedy

Sarasota/Bradenton

Tampa/St Pete

Gainesville

Delta

No service

Eastern

Atlanta

Miami

Jacksonville

Delta

Atlanta

Dallas/Fort Worth

Eastern

Atlanta

Charlotte

Key West

Delta

No service

Eastern

Miami

Melbourne

Delta

Atlanta

Eastern

Atlanta

Miami

New York – LaGuardia

Miami

Delta

Atlanta

Boston

Chicago – O’Hare

Fort Lauderdale

Montreal

Philadelphia

Eastern (Hub operation)

Antigua

Aruba

Atlanta

Baltimore

Barbados

Barranquilla

Bogota

Boston

Buenos Aires

Cali

Charlotte

Chicago-O’Hare

Cleveland

Dallas/Fort Worth

Detroit

Fort Lauderdale

Freeport

Gainesville

Guatemala City

Guayaquil

Hartford/Springfield

Houston-Intercontinental

Jacksonville

Key West

Kingston

London-Gatwick

Los Angeles

Montego Bay

Nassau

New Orleans

Newark

New York – LaGuardia

New York – Kennedy

Panama City, Panama

Philadelphia

Pittsburgh

Raleigh/Durham

Port Au Prince

St Criox

St Louis

St Maarten

St Thomas

San Francisco

San Jose, Costa Rica

San Juan

Tampa/St Pete

Toronto

Washington-Dulles

Washington-National

West Palm Beach

Orlando

Delta

Atlanta

Baltimore

Boston

Chicago – O’Hare

Cincinnati

Dallas/Fort Worth

Detroit

Hartford/Springfield

New Orleans

Newark

New York – LaGuardia

New York – Kennedy

West Palm Beach

Eastern

Atlanta

Baltimore

Boston

Cleveland

Hartford/Springfield

Houston- Intercontinental

Islip

Miami

Newark

New York – LaGuardia

New York – Kennedy

Philadelphia

Pittsburgh

Tallahassee

Tampa/St Pete

Washington-National

West Palm Beach

Pensacola

Delta

Atlanta

Dallas/Fort Worth

Mobile

Eastern

Atlanta

Tampa/St Pete

Sarasota/Bradenton

Delta

Atlanta

Eastern

Atlanta

Chicago-O’Hare

Fort Myers

Newark

New York – LaGuardia

New York – Kennedy

Tallahassee

Delta

Atlanta

Eastern

Atlanta

Orlando

Tampa/St Pete

Tampa/St Pete

Delta

Atlanta

Baltimore

Boston

Chicago – O’Hare

Cincinnati

Dallas/Fort Worth

Detroit

Hartford/Springfield

Memphis

New Orleans

Newark

New York – LaGuardia

Philadelphia

Eastern

Atlanta

Boston

Cleveland

Columbus

Fort Lauderdale

Fort Myers

Hartford/Springfield

Houston-Intercontinental

Miami

Newark

New York – LaGuardia

New York – Kennedy

Orlando

Pensacola

Philadelphia

Tallahassee

Sarasota/Bradenton

Syracuse

Washington-National

West Palm Beach

West Palm Beach

Delta

Atlanta

Boston

Chicago – O’Hare

Dallas/Fort Worth

Detroit

Hartford/Springfield

Newark

New York – LaGuardia

Philadelphia

Tampa/St Pete

Eastern

Atlanta

Boston

Hartford/Springfield

Miami

Newark

New York – LaGuardia

New York – Kennedy

Philadephia

Tampa/St Pete

NOTES

While Eastern flew to more destinations from Florida cities, Delta generally had higher frequency flights.

Delta and Eastern both had affiliated commuter service to Fort Walton Beach and Panama City and Delta has affiliated commuter service to Gainesville (A city served by Eastern). Eastern had commuter service to Marathon, Naples and Punta Gorda.

3 comments

  1. Kevin's avatar

    It’s been interesting (and occasionally frustrating) to watch Delta revamp its network. Sometimes it’s big changes, and sometimes they’re just baby steps, but I came over from NW, and even since then it’s evolved quite a bit.

    Not for nothing, DL now has mainline flights at GNV, VPS, and ECP.

    Like

    1. Kartik Krishnaiyer's avatar

      Agreed!

      Just wait until we do the post on Delta Express and compare how the network from Orlando and Fort Lauderdale in the late 90s was completely different than the mid-80s. Outside of New York and the hubs almost a completely different set of cities. Then in 2005 Post we have coming this month Delta’s network from those two cities and Tampa were completely different than in the late 90s with a focus on connecting to smaller southern cities like Greensboro, Knoxville and Louisville.

      It’s frustrating that Delta has never kept the same strategy, but at the same time what a great airline to have evolved and pivoted at the right time for so long. This having been said I think the one huge strategic error Delta made was abandoning Boston in the late 2000s. They were always going to have to go back in there to keep business account and rebuild it as they have now in the last few years.

      Like

  2. Kevin's avatar

    I’m looking forward to it. And agreed 👍 n BOS. Crude analogy, but it feels like we sold low and are now buying high.

    Liked by 1 person